Refund Policy

1. Refunds

1.1 Subscription Refunds

You may request a refund for your SocialHunt subscription by contacting us by email or chat.

To help us improve, we may offer to schedule a short call to better understand your experience and see whether we can resolve the issue. This call is optional and is not required to receive a refund.

Refund requests are reviewed based on your account, purchase history, and usage. If approved, refunds will be issued to your original payment method.

1.2 Non-Refundable Purchases

The following purchases are non-refundable:

• Credit purchases
• Credit top-ups
• Additional credit packs purchased during an active subscription
• One-time consulting, coaching, or strategy calls, where offered
• Any custom or done-for-you services, where offered

1.3 Conduct Violations

If your account is suspended or terminated for violating our Terms of Service or Code of Conduct, any refund will be at SocialHunt’s discretion.

2. Cancellations

2.1 Cancel Anytime

You may cancel your subscription at any time.

2.2 How to Cancel

To cancel your subscription:

1. Log in to your account
2. Click your profile icon in the top-right corner
3. Select Billing
4. You will be redirected to the Stripe billing portal, where you can manage or cancel your subscription

2.3 Access After Cancellation

If you cancel, your subscription will remain active until the end of your current billing cycle. You will continue to have access to paid features until that period ends.

2.4 No Future Charges

Once your cancellation is processed, you will not be charged again unless you reactivate your subscription.

2.5 Data Retention

We may retain account data for a limited period to support account restoration and account management. You may also contact support to request deletion in accordance with applicable law.

3. How to Request a Refund

To request a refund, contact us with your account email address and purchase details.

We’ll review your request and respond as soon as reasonably possible.

4. Changes to This Policy

We may update this Refund Policy from time to time by posting a revised version on our website. The effective date at the top of this page shows when it was last updated.